NHTSA Complaint #11717862 — 2014 FORD ESCAPE

[XXX] No accidents thank God no accidents have occurred. The vehicle was not starting and the Ford Dealership ultimately diagnostic the issue to be repaired needed an Instrument Cluster Panel. Dealership advised there was no open recall for my 2014 Ford Escape Titanium with the 1.6L was not eligible for the vehicle under the terms of the 15V406- despite the fact the production date noted in the RECALL notification was May 19, 2014 through Feb. 6, 2015. The production timeline for VIN: [XXX] (my Ford Escape) was Feb. 12, 2013 through Sept. 2, 2014. The Instrument Cluster Panel was replaced at a cost of over $3000.00. That service was completed around the first of July 2025. A very expensive repair especially it appeared it should have been cover under RECALL 15V406, although necessary to ensure my college student daughter was driving a safe vehicle. This complaint is to express my concern, however, it is for other 2014 Ford Escape Titanium 1.6L owner's who may be unsafely driving around with a malfunctioning Instrument Cluster Panel that they can not afford to pay out of pocket. When they were unfortunately being denied the repair as required under RECALL 15V406 because the appearance that Ford Motor Company has been negligent in correctly identifying all of the 2014 Ford Escape Titanium 1.6L which increases the risk of a car crash especially the young inexperience drivers. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)