NHTSA Complaint #11717320 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, attempting to activate the heater, there was an abnormal fuel odor entering the vehicle through the vents. No warning light was illuminated. A local dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the head gasket needed to be replaced. The vehicle was not repaired. The contact stated that the failure had occurred on several occasions. The manufacturer was notified of the failure but offered no assistance. The approximate failure mileage was 94,602.