NHTSA Complaint #11702975 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, a warning light for the low coolant level was illuminated. The contact checked the coolant reservoir and became aware that the coolant level was low. The coolant level was topped off. The contact stated that a warning light was illuminated while driving, and the contact pulled over and turned off the vehicle. The contact had taken the vehicle to a local dealer, where it was diagnosed, and determined that a bypass hose needed to be installed on the coolant reservoir. The vehicle was repaired; however, the loss of coolant continued, and there was no leak found. The vehicle was taken back to the same dealer, who was unable to diagnose the vehicle but determined that an air bubble had formed in the system and the failure had worked itself out. The overheating and coolant loss reoccurred, and the contact took the vehicle back to the same dealer where it was diagnosed and determined that there was coolant intrusion in cylinders #2 and #4, causing damage to the engine. The dealer informed the contact that the engine needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The contact researched online and related the failure to a defect of the engine with the intrusion of coolant. The contact relayed the information to the dealer and was advised that the vehicle was no longer covered under warranty. The failure mileage was approximately 140,000.