NHTSA Complaint #11659190 — 2020 JEEP CHEROKEE
POWER TRAIN issue reported to NHTSA
Complaint Details
| ODI Number | 11659190 |
| Vehicle | 2020 JEEP CHEROKEE |
| Component | POWER TRAIN |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | MD |
Consumer Description
I RECENTLY HAD A SVC 4WD LIGHT COME ON IN MY 2020 JEEP CHEROKEE WHICH HAS 75,750 MILES. THEN WHILE DRIVING A WARNING LIGHT KEPT COMING ON TELLING ME THAT THE 4WD SERVICE IS UNAVAILABLE AND TO SERVICE 4WD. WELL - I TOOK IT TO THE DEALERSHIP AND WAS TOLD THAT THE PTU NEEDED TO BE REPLACED AND THAT UNFORTUNATELY IT WAS NOT COVERED UNDER A RECALL BECAUSE IT ONLY COVERED THE YEARS 2017 - 2019 AND SOME 2020 CHEROKEES. I FEEL THAT THIS PTU THAT IS DEFECTIVE SHOULD HAVE A RECALL ISSUED FOR THE 2020 YEAR AS WELL SINCE IT'S UNREALISTIC TO THINK THAT THE PTU WOULD FAIL ON A VEHICLE THAT HAS ONLY HAD THE 4WD EVEN USED MAYBE FIVE TIMES IN A 4 1/2 YEAR SPAN. I WOULD LIKE YOU TO CHECK INTO THIS ISSUE THAT I FEEL SHOULD BE A RECALL AND WOULD/COULD CAUSE SERIOUS ACCIDENTS DUE TO SUDDEN LOSS OF POWER, OR ABILITY TO MOVE VEHICLE DUE TO TRANSMISSION FAILURES. I FEEL THAT JEEP/CHRYSLER KNOWS ABOUT THIS ISSUE AND HAVE BEEN SLOWLY ISSUING RECALLS, BEGINNING FROM 2014, THEN 2016 AND THEN 2017-2019 AND NOW I FEEL THE 2020 AND POSSIBLY LATER YEARS SHOULD BE COVERED. I WAS AT THE DEALERSHIP 4/30/25. AT THIS TIME I CANNOT AFFORD TO REPAIR THIS PTU ISSUE AND AM TAKING A CHANCE TO CONTINUE TO DRIVE MY VEHICLE SINCE MECHANICALLY IT IS WORKING RIGHT NOW - JUST PROVIDING ME WITH THE WARNING LIGHTS/BEEPS. PLEASE LOOK INTO THIS AND ADVISE.
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