NHTSA Complaint #11657780 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated that the coolant temperature warning light was illuminated, and upon checking the coolant tank, the coolant level was low. The coolant reservoir was refilled; however, several days later the coolant level was low again. The contact stated that while driving 40 MPH, the engine started overheating, causing the engine to seize. The contact was forced to pull over onto the side of the road, and the vehicle was towed to a local independent mechanic and was inspected. The contact was notified of coolant intrusion into the engine and that the engine needed to be replaced. A local dealer was contacted; however, the vehicle was not diagnosed. The contact was informed that the VIN was not under recall. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 65,000.