NHTSA Complaint #11654953 — 2020 JEEP CHEROKEE POWER TRAIN

Complaint Details

ODI Number	11654953
Vehicle	2020 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	April 10, 2025
Date Filed	April 16, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MA

Consumer Description

The Power Transfer Unit (PTU) suddenly became disconnected while we were in the passing lane on a highway. We lost power temporarily and dashboard lights came on saying service was needed. Moved slowly into a safe location and called for tow truck. There was some “knocking” as we moved. While diagnosing the vehicle, the dealer experienced the same indications and stated that it sounds like a separation in the PTU. There were no prior indications that something was wrong until it happened. I researched on line and found recalls for this issue in prior years (2017-2019) on the same vehicle as mine (Jeep Cherokee 2020).

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