NHTSA Complaint #11635992 — 2017 FORD EDGE

I am writing to bring to your attention a serious issue I have encountered with my Ford vehicle, which I believe may indicate a broader safety concern that warrants investigation. Below is a detailed account of the problem: On November 27, 2024, my vehicle’s check engine light came on. I took it to O’Reilly Auto Parts, where the diagnostic code recommended replacing the spark plugs and coils due to a misfire in cylinder #2. Following their recommendation, I took the vehicle to Deer Valley Car Care, where the spark plugs were replaced. The check engine light turned off afterward. However, just one week later, the check engine light came on again, and the vehicle began to overheat. I had the vehicle towed back to Deer Valley Car Care, where they diagnosed coolant in cylinder #2. They advised me to take the vehicle to Bell Ford, as they informed me that this was a known issue with Ford engines, and Ford recommends replacing the entire engine in such cases. Upon further inspection by Bell Ford, they confirmed the diagnosis and also recommended replacing the long block engine. This issue, as explained by the dealership, is a known defect with the engine, and Ford is recalling newer models for this problem, but not my specific model. My vehicle has only 75,000 miles on it, and I take excellent care of it. To find that a defect in the engine has caused coolant intrusion into the cylinder is troubling. The fact that Ford does not offer a repair solution and instead recommends a full engine replacement further reinforces the seriousness of the issue. I was quoted approximately $9,000 for the repair, which I find unacceptable considering the relatively low mileage on the vehicle and the nature of the defect. Ford has acknowledged that this is a known issue, yet only newer models are included in their recall, leaving vehicles like mine outside the scope of any recourse. I believe Ford should be held accountable for this defect.