NHTSA Complaint #11620704 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated while driving approximately 40 MPH, the "Low Coolant" message was displayed on the instrument panel. No warning light was illuminated. The failure had occurred on several occasions and the contact consistently added coolant before driving the vehicle. The vehicle was taken to a dealer where it was diagnosed that there was a coolant leak; however, the location of the leak was unknown. The dealer stated that the heater hose assembly needed to be replaced. The vehicle was repaired; however, the failure reoccurred. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 159,450.