NHTSA Complaint #11620368 — 2017 FORD EDGE

Check engine light came on in June. Had oil change at the dealership and check engine light did not come on until July. Dealership said a coolant intrusion in cylinder 2 was causing misfire and a new engine was recommended. This is a 7 year old car with 47K miles. Engine cost was 11+K and I contacted Ford Motor Co. for assistance on August 12, 2024. After numerous phone calls and forwarding documentation Ford says they will reimburse some of the cost. This process has taken over 60 days for me to continue to follow up, (return calls promised, but never happened), request to speak with a supervisor, explain the situation repeatedly to the same "Concern Team" member. Ford Motor Co. knows that engine failure or worse is possible, but does not take responsibility, This should be a MAJOR recall!!!!