NHTSA Complaint #11616788 — 2017 FORD EDGE

The contact owns a 2017 Ford Edge. The contact stated while driving at various speeds, the vehicle was shaking abnormally. The vehicle failed to accelerate as intended intermittently. The contact stated while starting the vehicle there was a white cloud of exhaust coming from the exhaust pipe. The check engine warning light was illuminated. The vehicle was taken to a certified mechanic where it was diagnosed with pressure test #2 combustion pushing into cooling system failure. The vehicle had not been repaired. The vehicle was taken to another dealer the following day who confirmed the diagnostic result of the first dealer. The contact was informed that the engine needed to be repaired. The dealer informed the contact that the vehicle was not covered under warranty. The vehicle had not been repaired. The manufacturer was made aware of the failure. The manufacturer had been made aware of the failure. The manufacturer referred the contact to the NHTSA Hotline to report the failure. The failure mileage was 57,240.