NHTSA Complaint #11612755 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated while driving 25 MPH, the engine overheated and the vehicle stalled, nearly causing a crash. The messages "Engine Coolant Low" and “Overheating - Safety Stop" were displayed. The vehicle was towed to an independent mechanic, where it was diagnosed that the cylinder head was fractured, causing oil intrusion in the engine. The contact stated that the mechanic took the engine apart and replaced the cylinder head. Additionally, the contact stated that after refueling the vehicle, the vehicle failed to restart. The contact was able to restart the vehicle after several attempts. The contact activated the hazard lights and drove the vehicle. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 120,000.