NHTSA Complaint #11605398 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the "Low Engine Coolant" message was displayed. The check engine and ABS warning lights were illuminated. The contact added coolant to the coolant reservoir, but the failure persisted. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the cylinders, and it was determined that the engine needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling); however, the VIN was not included in the recall. The manufacturer was made aware of the failure and advised the contact to file a complaint with the NHTSA Hotline. The failure mileage was approximately 78,200.