NHTSA Complaint #11595974 — 2017 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11595974
Vehicle 2017 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State OH

Consumer Description

My car initially gave me a check engine light. My coolant was found to be low and coolant was replaced which resolved the check engine light immediately. There were no more issues for approximately 1 week, at that time my car started to emit a white smoke from its exhaust, my check engine light turned on again at about the same time. My car was taken to the dealership where there was found to be coolant intrusion on cylinder #2. My entire engine needed to be replaced. It also took approximately 3-4 weeks for Ford to ship the engine to the dealership due to there being a shortage on engines. Ford was contacted by the dealership on my behalf and I was told there was no recall and nothing they could do for me.

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