NHTSA Complaint #11593782 — 2017 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11593782
Vehicle 2017 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State IL

Consumer Description

Check engine light went on and car engine chugged upon starting. Took the car in to local mechanic shop and they ran diagnostics showing engine misfire. Replaced spark plugs and 1 ignition coil. Light went off and no chugging for 3 days and then the car engine began to chug again upon starting and the check engine light came back on. Took back to mechanic, said some type of wire was loose and mentioned that there was oil where there shouldn't be and apparently they saw it before. Light went off and chugging stopped. The next day or so, the light came on again and there was a white smoke coming out of exhaust pipes that had a very strange and strong odor. Took back to mechanic and they moved a coil. Said diagnostics showed battery was low so I had the battery replaced. Next day, car didn't want to immediately turnover upon start, check engine light came on as did the the battery light. Smoky white exhaust with odor returned. Made appointment at my local Ford dealer (had to wait slightly over a week to get in). Diagnostics and inspection showed a cracked engine block and it could not be repaired, only replaced. Service rep said it was a design flaw. My car is only a 2017 model (purchased brand new in 12/2017) and now has only 57k miles and is well taken care of. All of these car symptoms came on suddenly and and took about a month to resolve with back and forths to the mechanic and then the dealership. I was worried that the car might catch fire based on the white smoke, the odor and the check engine light continuing to come on. I spent a lot of money on the engine replacement... this shouldn't happen to a young engine with low miles. If there was a design flaw with the ecoboost engine... it should be recalled.

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