NHTSA Complaint #11571394 — 2017 FORD EDGE

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was inspected, and the contact became aware that the coolant reservoir was low; however, after refilling the coolant reservoir, the light remained illuminated. The contact noticed liquid coming from the tailpipes of the vehicle as well. The vehicle was taken to an independent mechanic where it was diagnosed that coolant was leaking from cylinder #3 onto the head gasket causing engine failure. The vehicle had not been repaired. The vehicle was taken to the dealer where it was determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and it was confirmed there was no recall on the VIN related to the failure. The contact was referred to the NHTSA Hotline to file a complaint. The failure mileage was 43,300.