NHTSA Complaint #11570679 — 2017 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11570679
Vehicle 2017 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

I bought a brand new Ford Edge in 2017 with a warranty of 5 years and 60,000 miles. Several weeks ago, my car turned the engine light on and began having difficulty staying on during idle time and at stop signs. Immediately, I took it to the dealer and they diagnosed the problem of a leakage of coolant into the cylinders. They quoted me for an amount greater than the trade in value of the vehicle. From my online research, other customers are having the same leakage recurrent issue for Ford Edges between 2016-2023. The dealer could not tell me the reason behind this leakage causing the engine to overheat. This coolant leakage happening to a lot of their vehicles is putting individuals in danger of fire, explosion, or the vehicle stopping at any movement even while driving. There is absolutely no indication that this leakage was caused by poor maintenance or excessive wear and tear, and this is a recurring issue on their cars. I am afraid to drive the vehicle and cause an explosion or a fire on the road. However, Ford dealerships across the country are sending individuals on their way with defective engines without addressing the reason why new cars are having coolant leakage and having to replace the entire engine. It is Ford's responsibility to acknowledge defective parts and stop putting customers in danger. The component Ford is saying needs repair is the long block and it can be available for inspection if needed.

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