NHTSA Complaint #11568981 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated that a message indicating that the coolant level was low was displayed. The contact stated that the vehicle was experiencing excessive coolant consumption because he was adding coolant to the vehicle more frequently than usual. Additionally, the check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that coolant was leaking in a cylinder. The dealer determined that the engine needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken back to the dealer, where no coolant leak was found; however, the failure persisted. The vehicle was taken back to the dealer, where it was diagnosed that the water pump was leaking and needed to be replaced. The dealer provided an estimate for the repair. The vehicle was not repaired. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA Hotline for assistance. The failure mileage was approximately 116,000.