NHTSA Complaint #11567428 — 2023 KIA SORENTO HYBRID

2023 Kia Sorrento - The engine turned off while driving, leaving me stranded in the middle of a busy road in the first six months of ownership. The vehicle was towed, and the dealer was unable to reproduce it. On 01/12/24, the car leaked all the contents of the coolant system onto my driveway. The vehicle was towed, and the dealer later stated the radiator adapter had a small pebble that appeared to have bent some of the fins. The dealer said it was "external forces," and they are not assuming liability. I firmly believe it was a failure of the radiator adapter and not a tiny pebble that caused the entire system to fail. I write this hoping that if other issues are reported with this vehicle's radiator, it will become a known issue to assist other customers and potentially keep people safe on the roadways. I complained to Kia America, who assumed no liability and stated it was not their problem, although they never requested photographs or the affected part. I am very saddened by the response from the dealer and Kia America during this incident.