NHTSA Complaint #11658457 — 2023 KIA SORENTO HYBRID

Critical Issue: Gasoline leaks into engine. That causes increasing engine oil level significantly and mixed with engine oil. I dropped off me car (mileage: 11731) at Kia Pro in Glendale, CA on 5/1/2025 as soon as I confirmed that engine oil level exceeds the maximum (twice of max) and smelled Gasoline from the dipstick. The service advisor and a tech confirmed that the excessive engine oil level and gasoline smell. However, they refused to repair it under warranty because they don't see any physical leaks and error codes. In addition to that, they told me that the car is not good to drive as is because Gasoline is mixed with engine oil. In my opinion, this can cause critical powertrain failures or possible life-threatening damages if that initiates fire from engine. Car maintenance history: at 6312miles, 1 oil change change at Kia in Alhambra, CA I have attached the service receipt on 5/1 for your reference. That shows that the dealership confirmed the issue but they didn't try to resolve the issue.