NHTSA Complaint #11716868 — 2023 KIA SORENTO HYBRID

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11716868
Vehicle 2023 KIA SORENTO HYBRID
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

While driving hybrid battery depletes and car stops accelerating. With pedal to the floor, it may get to 60 MPH, other times 15 MPH. Car doesn't sound great while this is happening. 3/4 times an error showed up stating "Check Hybrid System-Stop Safely". The 4th time the error didn't appear , but was driving on hilly road where battery charged when it was going down a hill. The problem occurred on back roads and Highways. It is VERY unsafe when you suddenly can't accelerate. The car was towed to a kia dealer twice. 1st time I was told it was "bad gas." $1,500 later, it happened again. The 3rd time I had it again towed to a Kia Dealer. 6 weeks later, I was told they couldn't find anything wrong, and Kia released the car. 1 week later, it happened again on the Highway. Dates of occurrence: November 17, 2025 November 25, 2025 December 11, 2025 February 9, 2026 (car was at the dealer from Dec 11-January 29th)

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