NHTSA Complaint #11718445 — 2023 KIA SORENTO HYBRID

The contact owns a 2023 Kia Sorento. The contact stated that while driving approximately 40 MPH on several occasions, the vehicle stalled after the battery became drained. The vehicle was able to restart each time after waiting for the battery to recharge. The vehicle was taken to two different dealers on three occasions. During the first two visits, the dealer was unable to duplicate the failure. On the third visit, the failure was duplicated, but the dealer was unable to provide a cause for the failure. During a visit to the dealer, the vehicle stalled while a mechanic was driving it, and the vehicle was towed back to the dealer. The manufacturer was not notified of the failure. The failure mileage was 25,000.