NHTSA Complaint #11557448 — 2017 FORD EDGE

Transmission,coolant infusion to engine Emissions, long block torqu converter failed even though i had multiple appointments to have this and the other recalls done they always canceled the appointments due to lack of parts or they were backed up in the service department. I had the majority of all (the works) oil changes done at the dealership unless they were weeks out, I complained of engine running hot and knocking sounds back in 2021, needed to be jumped every few months 2022 I was always told this was normal for a edge ecoboost with the cold weather package, they did check the battery which was fine, when the engine light came on I took it right in only to be told to make a appointment, soon after I started to lose power going up sm hills, I was told I needed new tires after this oil change and I even ended up with a nail in my time from their repair shop, 3 weeks later no engine light denied my appointment, tried to show codes from local repair shop i waa told its normal make a appointment, i questioned if its safe to drive i was told yes absolutely engine light back on the next day took it back in again told to make a appointment 2.5 weeks later no engine light on but I showed them the codes I was pulling for miss firing that I pulled multiple times at different intervals when I felt something was wrong but they didn't have a appointment to check themselves i was then told my computer reader was not accepted due to inaccurate readings made yet another attempt for a appointment, the next day I get in my car and start driving and I get a warning the car was reducing power due to over heating.it took 2 different tow trucks to get it to the dealership i have been complaining about these issues for well over 2 years only to be told I don't know what I am talking about or that it was perfectly normal if its so "normal" then why do they have a customer satisfaction program 22n12 that list my car yet denied me any assistance besides paying for the recall issues