NHTSA Complaint #11549316 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated that while starting the vehicle, the vehicle would idled roughly for 10 minutes or more, and he noticed that a significant amount of white smoke was emitted from the tail pipe. There was no warning light illuminated. Additionally, the contact stated that he had noticed that the vehicle was experiencing abnormal coolant consumption, which required him to add coolant to the vehicle every week. The contact had taken the vehicle to an independent mechanic, where it was diagnosed that there was coolant intrusion in the engine block. The vehicle was not repaired. The contact stated that the failure recurred increasingly, and the vehicle had failed to start. The dealer was not notified of the failure. The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 97,000.