NHTSA Complaint #11549164 — 2017 FORD EDGE

The contact owns a 2017 Ford Edge. The contact stated that the engine would shake upon the start of the vehicle as the check engine warning light illuminated. The contact called Bert Ogden Ford(13752 Lupine Rd, Lyford, TX 78569) where she was informed that a callback would be received however had not heard back. The contact also stated that while the vehicle was idle in a parking lot, the temperature increased and the engine was shut off. After the engine had cooled, the contact attempted to restart the vehicle but the vehicle failed to start. The vehicle was towed to an independent mechanic where it was diagnosed that the engine failed due to a gasket leak. The manufacturer was notified of the failure and they referred her to a different dealer. The vehicle was driven to another dealer where they confirmed the engine failure diagnosis and informed that the VIN was not included in any recalls. The vehicle had yet to be repaired and remained in the dealer's possession. The failure mileage was approximately 65,000.