NHTSA Complaint #11549152 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated while the vehicle was idle, there was white smoke coming out of the exhaust pipe. There was no warning light illuminated. The vehicle was taken to the Toyota dealer where it was purchased. The Toyota dealer diagnosed that engine oil was leaking from the valve cover gasket. The dealer replaced the valve cover gasket, the coolant hoses, and the coolant reservoir; however, the failure recurred. The vehicle was taken back to the Toyota dealer, where the engine was replaced; however, the failure persisted, and the engine was replaced a second time. The contact stated that upon taking the vehicle to the Toyota dealer for an oil change, the dealer informed the contact that the Eco booster was leaking. There was no further information provided. The vehicle was not repaired. The local Ford dealer was not notified of the failure. The manufacturer was notified of the failure and a case was opened. The manufacturer referred the contact to the NHTSA hotline for assistance. The failure mileage was approximately 113,154.