NHTSA Complaint #11548380 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated while operating the vehicle with the air conditioner activated with heat selected, the air failed to get warm or hot. The vehicle was taken to an independent mechanic who diagnosed that the failure was due to a faulty engine head gasket caused by a coolant leak into the engine cylinders. The mechanic informed the contact that the engine needed to be replaced. The vehicle was not yet repaired. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 116,601.