NHTSA Complaint #11543784 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated that while driving at an undisclosed speed, the coolant warning light illuminated. The contact then stated that the coolant level was low. Additionally, the contact stated that within two months, she had added coolant to the vehicle twice. The vehicle was then taken to an independent mechanic where the vehicle was given a tune-up and the contact was informed that the timing chain needed to be replaced. The vehicle was repaired; however, the failure recurred. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into that engine and the engine needed to be replaced. The vehicle was not repaired. The manufacture was notified of the failure and the contact was informed that the VIN was not included in a recall. The contact was informed that the cost for the repair would be out of pocket. The contact was referred to the NHTSA Hotline for assistance. The failure mileage was approximately 77,000.