NHTSA Complaint #11543754 — 2017 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11543754
Vehicle 2017 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State NY

Consumer Description

We were in the process of taking our vehicle in to be serviced and noticed that our engine light appeared. We were informed by the (Ford) dealer that a coolant leak occurred and our engine will need to be replaced. I am concerned because we typically follow the maintenance schedule. We are also concerned because we were informed that our extended warranty expired 4,000 miles prior. We opened case #CAS-44960379-N7Q8D9 with the Ford Motor Company to see if there were any open recalls on the issue. There were none. Further research identified an existing class-action lawsuit regarding our problem. We are taking steps to see if our dealer will honor our extended warranty anyway, but there is a chance they may not and may incur thousands of dollars to replace the engine. In doing so, we have no assurance that the problem may return.

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