NHTSA Complaint #11541729 — 2017 FORD EDGE

The contact owns a 2017 Ford Edge. The contact stated while driving 70 MPH, the vehicle overheated, and the check engine warning light illuminated. The contact stated that she allowed the engine to cool off, checked the coolant level, which was empty, and added coolant to the coolant reservoir. The contact stated that she was able to drive the vehicle to her residence. The vehicle was taken to an independent mechanic, where the thermostat was replaced; however, the failure recurred while driving from the independent mechanic, and the engine seized. The vehicle was towed to the dealer, where it was diagnosed that there was coolant intrusion in the cylinder and the engine block needed to be replaced. The contact stated that the vehicle had been serviced for oil change, and coolant had been added to the vehicle prior to the failure. The vehicle was not repaired. The manufacturer was made aware of the failure, and a case was opened. The failure mileage was approximately 77,500.