NHTSA Complaint #11537542 — 2017 FORD EDGE

The contact owns a 2017 Ford Edge. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed that an engine cylinder was misfiring. The mechanic replaced the cylinder; however, the failure reoccurred. Additionally, the contact stated while driving 65-70 MPH, the vehicle made abnormal beeping sounds and decelerated unintendedly to 35 MPH. The contact was able to veer to the side of the road. The vehicle was towed to an independent mechanic, where the contact was informed that there was no coolant in the vehicle. The mechanic added coolant in the vehicle to determine whether coolant was leaking. The vehicle was not repaired and was returned to the contact. The contact stated that the failure recurred while driving. The contact veered to the side of the road and turned off the vehicle for 5 minutes. The contact restarted the vehicle and drove to the nearest independent mechanic, where it was diagnosed that coolant was leaking into the head gasket and the engine needed to be replaced. The vehicle was not repaired. The dealer was notified of the failure and referred the contact to the manufacturer for assistance. The contact related the failure to TSB Number: 22-2133. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was approximately 45,500.