NHTSA Complaint #11536588 — 2020 JEEP CHEROKEE POWER TRAIN

Complaint Details

ODI Number	11536588
Vehicle	2020 JEEP CHEROKEE
Component	POWER TRAIN
Date of Incident	August 2, 2023
Date Filed	August 4, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

Our Jeep has had multiple accounts of shifting hard, hesitation while shifting, and a on and off service 4wd light. We reported these issues to the Jeep dealership it was purchased from and they said nothing was wrong after 4 scheduled maintenance visits. We brought our Jeep to a neighboring dealership who immediately found the issue and said it was a major transmission component that went bad. Fast forward to a week later and the part has been fixed but the issue is still happening!

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