NHTSA Complaint #11531546 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated that while stopped at a red light, the message that the engine was overheating was displayed. The contact pulled over and shut off the vehicle to allow the engine to cool down. After waiting several hours, the contact attempted to add coolant to the coolant reservoir; however, the coolant immediately leaked out of the vehicle. Due to the failure, the vehicle was towed to an independent mechanic where a coolant leak failure was confirmed. Upon investigation, the contact discovered NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) which she linked to the failure. The manufacturer was notified of the failure and informed the contact that the vehicle was not covered under the recall. The vehicle remained in the possession of the mechanic unrepaired. The failure mileage was approximately 100,000.