NHTSA Complaint #11514388 — 2017 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11514388
Vehicle 2017 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

About the car in January of 2022. I was told By more than one ford motor company service employee that ford motor company only installs new engines when an engine fails and has to be replaced. In a nine month period the car has had four new engines and two turbos. I learned after it needed the 2nd asylum. At the dealership who installed the 1st engine put a junk yard motor in it claiming it was new from Ford motor company. The parts numbers that are on the receipt are in fact ford motor company parts numbers. When the motor was taken out for the 2nd engine to be put in it I saw it with the service manager it had rushed all over it and a. Two thousand fourteen stamp on the back of it. They refuse to even acknowledge this and do anything about it. Meanwhile in one year I have over $40000 in cost for toes hotels and rental expense that they refuse to acknowledge. I have had the car maybe 4 months out of the past 15 because of its continued breakdowns and engine replacement requirements. All of these issues started. Less than twenty four hours after purchasing and receiving my vehicle. This is a very shortened version and detail of my. Experience with the Ford Edge I bought 2017 model in January of 2022. I have plenty more documentation pictures. Emails et cetera. Regarding. Nightmare of A. Vehicle and each? Breakdown That has happened time and time again. Car is back at a dealership now awaiting its 4th engine and God. Knows what else Ford. Needs? To. Recall this ego boost. Motor and make it right for all the customers that have lost so much money and had so much. Frustration with something they thought and were told would be a reliable safe car for their family period. In total I have over seventy five thousand dollars in a two thousand seventeen ford edge that I have owned and paid off all inside of the past year. This vehicle has put me in so much debt that my credit is now ruined. I have put just as much money in rental cars as I did. Pay for this vehicle and it

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