NHTSA Complaint #11513116 — 2017 FORD EDGE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11513116
Vehicle 2017 FORD EDGE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WA

Consumer Description

Approximately one month ago I noticed that my engine began running roughly upon a cold start. The engine was misfiring and running rough until the vehicle warmed up. Shortly afterwards, the Check Engine light came on. I took my vehicle to the original Ford Dealer for service. The Service Consultant contacted within a day with the following information: - Identified the Check Engine light as an Engine Misfire in cylinder X (I don’t recall) - Misfire was caused by coolant intrusion. I immediately asked if it was a head gasket. He said no, and proceeded to tell me: -Coolant is leaking into cylinder -There is a crack in the engine block between coolant passage and cylinder X - They have seen this in the past, and apparently is a known issue, and Ford has since fixed the design of this engine (EcoBoost 2.0L). - The extended warranty company denied the claim as their claim was that the "Engine Block" failure was NOT caused by the failure of an internally lubricated part. I have found the following information regarding this engine flaw: - There is a class-action lawsuit Reed et al. v. Ford Motor Company - 1:20-cv-01631 against Ford specifically about this problem. - Ford has issued a TSB (# 22-2229) outlining the issue, troubleshooting, and repair process. - This flaw can cause engine cooling issues, engine overheating, engine fire, catastrophic engine failure. - The fix to this problem is an Engine Long Block replacement. - There have been issues with other EcoBoost engines, and Ford has even issued a CSP to replace 1.5L EcoBoost engines on Ford Escapes. My confidence in vehicle reliability is non-existant at this point, and my main concern is that an engine failure will strand me or my family, or result in an engine fire.

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