NHTSA Complaint #11512231 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated while driving at an undisclosed speed, the coolant level warning light illuminated. The contact pulled over and checked the coolant level and noticed that there was coolant in the coolant reservoir. The contact stated that after resuming driving the coolant level warning light illuminated, and the vehicle stalled. The contact added more coolant and the vehicle started operating normally. The vehicle was taken to the dealer and the dealer stated that the water pump needed to be replaced. The vehicle was repaired, but the failure continued. The manufacturer was contacted, and the manufacturer stated that there was no recall on the vehicle for the failure. The failure mileage was 150,000.