NHTSA Complaint #11504255 — 2019 FORD FLEX

BACK OVER PREVENTION: SENSING SYSTEM: CAMERA issue reported to NHTSA

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Complaint Details

ODI Number	11504255
Vehicle	2019 FORD FLEX
Component	BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Date of Incident	September 20, 2022
Date Filed	January 29, 2023
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MI

Consumer Description

REAR backup camera has upside down view. Tried various remedies (reset, and battery disconnect) to fix issue but when vehicle is put into reverse camera has view that is upside down. Dealer says camera and soft ware needs to be replaced but is not covered under vehicle warranty. I see Ford is now recalling other models with the same issue. Can you let me know if the 2019 Ford Flex will be recalled for the same camera issues?

Related Complaints for the 2019 FORD FLEX

Other BACK OVER PREVENTION: SENSING SYSTEM: CAMERA Complaints

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#11686348 — September 10, 2025 — See attached document for complaint. I am writing because back in January I received a notice of recall to have the ...

#11671583 — July 7, 2025 — Re: Ford RECALL Manufacturer Recall Number24S75 NHTSA Recall Number24V951 Recall Status Recall Incomplete, remedy not...

#11650997 — March 27, 2025 — My camera (rearview) had been dysfunctional for quite sometime and I could not use it. I finally got it fixed 1/9/25 ...

#11633517 — January 1, 2025 — Rear backup camera stopped working

Recent Complaints for the 2019 FORD FLEX

#11717601 — BACK OVER PREVENTION — February 12, 2026 — The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure...

#11717601 — STRUCTURE — February 12, 2026 — The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure...

#11717355 — SUSPENSION — February 11, 2026 — The contact owns a 2019 Ford Flex. The contact stated that while driving at 35 MPH, the contact lost control of the v...

#11716860 — STRUCTURE:BODY — February 9, 2026 — I brought my 2019 Ford Flex to World Ford Pensacola for two open safety recalls: 25SA9 (Rearview Camera) and 25SB8 (B...

#11716860 — VISIBILITY/WIPER — February 9, 2026 — I brought my 2019 Ford Flex to World Ford Pensacola for two open safety recalls: 25SA9 (Rearview Camera) and 25SB8 (B...