NHTSA Complaint #11717601 — 2019 FORD FLEX

The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure) and 25V695000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at 55 MPH, the driver's side B-pillar trim detached from the vehicle. The B-pillar trim struck the side of the vehicle and cracked. The contact stated that a part had fallen off the vehicle, and the other part was attached to wires. The local dealer was not contacted. The part attached to the wires was glued. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 145,000.