NHTSA Complaint #11713878 — 2019 FORD FLEX

The contact owns a 2019 Ford Flex. The contact stated that while reversing, the rear-view camera display blacked out. The contact stated that the rear-view camera display operated properly occasionally. Additionally, the front passenger’s side B-pillar trim was loose, and there was an abnormal whistling sound coming from the B-pillar. The dealer was made aware of the failure; however, the contact was informed that parts were not yet available. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact stated that the unrepaired recall was a safety hazard. The contact stated that the vehicle was used to transport children. The contact received notifications of NHTSA Campaign Numbers: 25V695000 (Back Over Prevention) and 25V732000 (Structure); however, the parts for the recall repairs were not yet available. The manufacturer was not made aware of the failure. The failure mileage was unknown.