NHTSA Complaint #11716860 — 2019 FORD FLEX

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11716860
Vehicle	2019 FORD FLEX
Component	STRUCTURE:BODY
Date of Incident	February 7, 2026
Date Filed	February 9, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	FL

Consumer Description

I brought my 2019 Ford Flex to World Ford Pensacola for two open safety recalls: 25SA9 (Rearview Camera) and 25SB8 (B-Pillar Trim). Despite the B-pillar trim being already detached (failed component), the dealer refused to document the inspection for recall 25SB8. Furthermore, on Invoice #XXX, they incorrectly documented recall 25SA9 as ‘Only for Mustang’, even though my vehicle is a Ford Flex. This dealer is providing false documentation and refusing to record safety-critical defects on the official OASIS report. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

Related Complaints for the 2019 FORD FLEX

Other STRUCTURE:BODY Complaints

#11692800 — October 11, 2025 — While driving at highway speeds the Side B pillar panel became unattached and broke off.

#11686588 — September 11, 2025 — While driving down a highway at 70mph, the keypad on the driver's door detached from the body and was hanging by wire...

#11682817 — August 25, 2025 — The plastic panel on the driver's side b-pillar which holds the keyless entry system detached and was dangling from t...

#11681751 — August 20, 2025 — B Pillar trim on drive-side door has fallen off multiple times when driving at speeds i’d say about 50mph. Have been ...

#11681040 — August 16, 2025 — The passenger side b pillar trim flew off on the highway! The driver side is also loose

Recent Complaints for the 2019 FORD FLEX

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#11717601 — STRUCTURE — February 12, 2026 — The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure...

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