NHTSA Complaint #11686588 — 2019 FORD FLEX

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11686588
Vehicle	2019 FORD FLEX
Component	STRUCTURE:BODY
Date of Incident	June 6, 2025
Date Filed	September 11, 2025
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NJ

Consumer Description

While driving down a highway at 70mph, the keypad on the driver's door detached from the body and was hanging by wires. We had to pull over. We couldn't get it back in so we put the window down and had to zip tie it to the door frame, leaving the window down for our entire long trip. We were afraid it was going to fly off and hit the car behind us, causing damage and a safety hazard. We took the car to Stevens Ford Jersey City and had it repaired. This is a cost we paid for. The only warming sign was a constant whistling sound we would hear.

Related Complaints for the 2019 FORD FLEX

Other STRUCTURE:BODY Complaints

#11716860 — February 9, 2026 — I brought my 2019 Ford Flex to World Ford Pensacola for two open safety recalls: 25SA9 (Rearview Camera) and 25SB8 (B...

#11692800 — October 11, 2025 — While driving at highway speeds the Side B pillar panel became unattached and broke off.

#11682817 — August 25, 2025 — The plastic panel on the driver's side b-pillar which holds the keyless entry system detached and was dangling from t...

#11681751 — August 20, 2025 — B Pillar trim on drive-side door has fallen off multiple times when driving at speeds i’d say about 50mph. Have been ...

#11681040 — August 16, 2025 — The passenger side b pillar trim flew off on the highway! The driver side is also loose

Recent Complaints for the 2019 FORD FLEX

#11717601 — BACK OVER PREVENTION — February 12, 2026 — The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure...

#11717601 — STRUCTURE — February 12, 2026 — The contact owns a 2019 Ford Flex. The contact received notifications of NHTSA Campaign Numbers: 25V732000 (Structure...

#11717355 — SUSPENSION — February 11, 2026 — The contact owns a 2019 Ford Flex. The contact stated that while driving at 35 MPH, the contact lost control of the v...

#11716860 — VISIBILITY/WIPER — February 9, 2026 — I brought my 2019 Ford Flex to World Ford Pensacola for two open safety recalls: 25SA9 (Rearview Camera) and 25SB8 (B...

#11716149 — BACK OVER PREVENTION — February 6, 2026 — The contact owns a 2019 Ford Flex. The contact received notification of NHTSA Campaign Number: 24V951000 (Back Over P...