NHTSA Complaint #11717355 — 2019 FORD FLEX

The contact owns a 2019 Ford Flex. The contact stated that while driving at 35 MPH, the contact lost control of the vehicle. The contact was eventually able to slow down to 5 MPH and regain control of the vehicle. The vehicle was driven approximately four blocks to a safe location in a nearby parking lot. The contact parked the vehicle. The contact inspected the vehicle and became aware that the rear passenger's side wheel was turned outward, and the top of the wheel was turned inward. The contact stated that the vehicle felt like it was being driven on black ice. The vehicle was towed to the dealer, where it was diagnosed with a detached rear toe link. The contact was informed that the rear toe link needed to be replaced. In addition, the contact was informed that all four wheels needed to be replaced. The vehicle was repaired. The contact referenced an unknown recall; however, the VIN was not associated with the recall. The manufacturer was not made aware of the failure. The failure mileage was approximately 123,312.