NHTSA Complaint #11676254 — 2019 FORD FLEX

I am submitting a formal complaint regarding multiple premature and potentially safety-related failures on my 2019 Ford Flex, purchased new on 11/25/2019. These include: ⚠️ 1. Rear Suspension / Rear Toe Link Concern Although my vehicle is not included in Ford’s rear toe link recall (20S62), it is experiencing the same symptoms: Rear-end instability and drifting Uneven or premature rear tire wear Clunking or loose feeling from the rear suspension I have an appointment scheduled for August 6, 2025 to inspect the rear toe bar links, as I suspect they are defective or misaligned — the exact condition the recall addresses. 💧 2. Water Pump Failure The engine water pump failed before 100,000 miles, requiring a full replacement. This is a known issue in several Ford engines, and repair was required out-of-pocket despite the vehicle being well maintained. 🚗 3. Exterior Trim Detachment Multiple exterior trim pieces detached from the vehicle while driving, posing a road hazard to myself and others. These parts did not appear to be securely fastened from the factory. 🛞 4. Premature Tire Wear Rear tires wore out far earlier than expected — possibly linked to suspension or alignment issues, including the toe link concerns mentioned above. ⚡ 5. Ongoing Electrical Failures Since August 2022, I have had to return to the dealership multiple times for electrical system issues: 8/3/2022 11/2/2022 2/14/2024 These included battery/electrical drain issues and warning system malfunctions, which affect the vehicle’s reliability and safety. These problems began less than 3 years after purchasing the car new. These issues raise serious concerns about the overall build quality and long-term safety of the 2019 Ford Flex. I am concerned that my vehicle may have: Been excluded from critical recalls, despite showing identical failure patterns Undergone multiple early mechanical and electrical repairs Developed safety-related defects that compromise both driver & public safety.