NHTSA Complaint #11671583 — 2019 FORD FLEX

Re: Ford RECALL Manufacturer Recall Number24S75 NHTSA Recall Number24V951 Recall Status Recall Incomplete, remedy not yet available Summary YOUR VEHICLES REAR-VIEW CAMERA MAY DISPLAY AN INVERTED VIDEO IMAGE, INTERMITTENT OR PERSISTENT LOSS OF IMAGE, ANDOR DISTORTED IMAGE. Safety Risk A REAR-VIEW CAMERA THAT INTERMITTENTLY DISPLAYS AN INVERTED, BLANK, OR DISTORTED IMAGE WHILE IN REVERSE CAN REDUCE OR DISTORT THE DRIVERS VIEW OF WHAT IS BEHIND THE VEHICLE, INCREASING THE RISK OF A CRASH. Remedy DEALERS WILL REPLACE THE REARVIEW CAMERA AS NECESSARY, FREE OF CHARGE. PARTS ARE NOT AVAILABLE. FORD MOTOR COMPANY IS WORKING TO PROVIDE PARTS FOR THIS REPAIR. WHEN THE REMEDY BECOMES AVAILABLE, FORD MOTOR COMPANY WILL NOTIFY YOU VIA MAIL TO SCHEDULE A SERVICE APPOINTMENT WITH YOUR DEALER FOR REPAIRS TO BE COMPLETED FREE OF CHARGE. Manufacturer's Notes IF YOU HAVE ANY QUESTIONS REGARDING THIS RECALL, OR BELIEVE ANY OF THIS INFORMATION IS INACCURATE, PLEASE CONTACT FORD DIRECTLY AT 800-392-3673 OR LINCOLN AT 800-521-4140. *****Been experiencing this issue since 2022; Contacted Bartow Ford in Bartow FL, about this issue, before the recall was issued; they stated they would replace the item for roughly $1k; Ford is saying that they don't have the necessary parts for it, yet Bartow Ford is saying they have a solution for the issue. It's been going on for roughly 10 months + since they've known about this, and the recall is still in advance notice. Proof that it's been long: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)