NHTSA Complaint #11498588 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated while driving at 45 MPH, the low coolant warning light was illuminated. The contact then pulled into a gas station and turned off the vehicle. The message "High Engine Temperature. Stop Safely" was displayed. The contact stated that her husband who was following her at the time also pulled into the gas station and opened the hood of the vehicle. The contact's husband saw flames coming from the engine compartment. The contact was able to extinguish the fire by pouring soda on the flames. There were no injuries sustained. The vehicle was then towed to the dealer. The vehicle was not diagnosed or repaired. The contact referenced NHTSA Campaign Number: 17V209000 (Engine And Engine Cooling). The manufacturer was notified of the failure and a case was opened. The manufacturer advised the contact to follow up on the case. The failure mileage was approximately 111,344.