NHTSA Complaint #11493058 — 2014 FORD ESCAPE

The contact owns 2014 Ford Escape. The contact stated while starting the vehicle, the vehicle started shaking and the contact noticed black smoking coming from the vehicle. The contact stated that the vehicle stalled when she shifted the to reverse. The service required check engine coolant message was displayed. The contact added coolant into the reservoir and the vehicle was taken to dealer. The dealer stated that coolant was leaking into the engine. The contact was informed that the engine needed to be replaced. The manufacturer was contacted, and a case was filed. The contact was advised to contact the NHTSA Hotline for assistance. The failure mileage was 59,000.