NHTSA Complaint #11483104 — 2017 FORD EDGE

At 84,000 miles, the vehicle displayed the Service Engine Soon light, as well as white smoke from both exhausts. The mechanic diagnosed a misfire in two cylinders. All four spark plugs were replaced. The engine light and error code for cylinder 2 persisted. The ignition coil and fuel injector for cylinder 2 were replaced. The owner researched online, found the NHTSA complaints about this engine issue and the associated technical service bulletins, and brought the vehicle to the dealership. It was determined that this was a mechanical failure not uncommon with the 2.0L Ecoboost in this vehicle, and a replacement of the longblock was required. Despite awareness and acknowledgement of the malfunctions in the Ecoboost, Ford declined any discounts or assistance to the owner for replacement of this defunct product, costing the owner $7,252.10 in parts, labor, and tax to replace the longblock.