NHTSA Complaint #11480036 — 2017 FORD EDGE
ENGINE issue reported to NHTSA
Complaint Details
| ODI Number | 11480036 |
| Vehicle | 2017 FORD EDGE |
| Component | ENGINE |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | PA |
Consumer Description
Check engine light came on repeatedly, and final determination was the head gasket was leaking coolant into cylinders. Result, engine need to be replaced. Vehicle is a 2017 Ford Edge, 54M miles, but less than one month out of 5 year drivetrain warranty. Research shows that Ford has been aware of the problem for at least 3 years (NHTSA ID 10162071 and Ford TSB 19-2208 and TSB 19-2346). A head gasket should last for 200M miles. I found a website where at least 60 other owners are experiencing this problem, and for the most part, Ford is hiding behind the "expired warranty" excuse. Correction for this problem approaches $9000. My car now sits at a Ford dealer awaiting a replacement engine. The dealer is unable to give me any idea as to when I will get my car back. Ford has really dropped the ball on this, and I hope you can step in and get their attention.
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