NHTSA Complaint #11477821 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated that while driving at various speeds, the coolant warning light would illuminate on the instrument panel. The contact called the dealer and was informed her vehicle was not under warranty. The contact also stated that while driving at 15 MPH, the vehicle shut off as the temperature gauge indicated that the engine was hot. There was white smoke coming from the exhaust pipe. The contact had the vehicle towed to an independent mechanic where she was informed that the cylinder had cracked and had leaked coolant into the engine which resulted in engine failure. Upon investigation, the contact discovered NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling) which she linked to the failure. The vehicle had been repaired. The failure mileage was approximately 98,000.