NHTSA Complaint #11471986 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated that while operating the vehicle, the check engine warning light illuminated and there was smoke coming from underneath the hood. Additionally, the temperature gauge indicated that the engine was overheated. Upon inspection, it was discovered that the engine coolant was constantly low however, there were no visible leaks present. The vehicle was taken to the local dealer who diagnosed that coolant had leaked into the engine cylinder causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure but no assistance was offered. The failure mileage was 100,000.