NHTSA Complaint #11468669 — 2014 FORD ESCAPE

The contact owns a 2014 Ford Escape. The contact stated while driving 35-45 MPH with her granddaughter in the front passenger’s seat, the vehicle began to stall. The warning "Low Coolant Level; Service Vehicle Immediately" message was displayed. The contact veered to the side of the road. The contact was able to restart the vehicle and drove back to her residence. The contact's son refilled coolant in the vehicle. However, the failure reoccurred while driving the next day. The contact's son, an independent mechanic, diagnosed that the coolant sensors, the engine spark plugs, and unknown parts needed to be replaced. The vehicle was repaired; however, the failure persisted. The dealer was not notified of the failure. The manufacturer was notified of the failure and informed the contact that the vehicle had previously been repaired for a coolant leak failure in 2017 and 2018. The manufacturer referred the contact to the NHTSA. The vehicle was not repaired. The failure mileage was approximately 122,000.